At Rangrays, we’re committed to giving you a seamless shopping experience. While we hope you love every shade you pick, we understand that sometimes things don’t work out. If something isn’t right, we’re here to help. Here’s how we handle returns and refunds:

Return Window

You have 7 days from the date of delivery to request a return. To be eligible, the product must be unused, undamaged, and in its original packaging, and proof of purchase or your order ID is required.

What Can Be Returned

• Defective or damaged products
• Wrong item received (significantly different from what was ordered)
• Unused sunglasses in original, undamaged packaging

What Cannot Be Returned

• Items that have been worn, used, or altered
• Products without their original packaging
• Partially used, damaged, or altered products
• Items returned after the 7-day window

How Refunds Work Now

We’ve moved to a store credit refund system. Once your return is received and inspected, your refund is issued as store credit to your Rangrays account (in the form of a coupon code), which you can use on any future order.

• Your store credit never expires.
• We’ll notify you by email once your store credit has been issued.

Why Store Credit?

• Instant — no waiting for bank processing.
• No expiry — use it whenever you want.
• Flexible — apply it to any pair across our collection.

When You Can Still Choose a Cash Refund

For defective or damaged products, you have a choice:

• Store credit (recommended — instant), or
• Cash refund to your original payment method, processed within 48 hours of inspection.

For all other returns (change of mind, etc.), refunds are issued as store credit only.

Order Cancellation

• Full Cancellation:
  You can request to cancel your order by emailing us at rangraysonline@gmail.com before the product has been dispatched.
• Shipped Orders:
  Once your order has been dispatched, cancellations are not accepted.

Note: We currently do not support partial cancellations.

How to Start a Return

1. Email us at rangraysonline@gmail.com with your order ID and reason for return (include images for any defective or damaged item).
2. Once approved, pack the item securely in its original packaging and write your order ID clearly on the outside of the parcel.
3. Ship it back via a traceable courier. Return shipping charges are borne by the customer, except for defective or wrongly delivered items — we cover those.
4. Once we receive and inspect your return, your store credit (or cash refund, where applicable) will be issued and you’ll get an email confirmation.

Exchanges

• We only exchange items that are defective or damaged.
• To initiate an exchange, email us at rangraysonline@gmail.com with images of the product. Once approved, an exchange will be processed.

Late or Missing Refunds

If you haven’t received your store credit or refund within the mentioned time:

1. Double-check your email inbox (including spam/junk folders).
2. Make sure you’re logged into your Rangrays account with the same email used for your order — store credit only appears when logged in.
3. If it’s still missing, contact us at rangraysonline@gmail.com.

Important Notes

• Return shipping charges are borne by the customer (except defective or wrongly delivered items).
• Store credit can only be used when logged into your Rangrays account; guest checkout will not show your credit balance.
• We do not accept returns for partially used, damaged, or altered products.